Patients can book a telephone appointment with the doctor or nurse of their choice by telephoning reception during opening hours. 

All consultations with the GP will be via telephone and/or video consultation in the first instance. The GP will decide if you need to be seen F2F. 

Some routine nurses appointments will be via telephone only but depending on the problem you will need a face to face appointment. 

Not every clinician is available every day.  If the clinician of your choice is not available you will be offered the earliest possible alternative. 

There are now appointments with GP, Nurse and HCA available to book outside of the standard GP practice opening hours. Ask at reception desks for availability.

Monday to Friday 6.30pm to 8.30pm 

Yiewsley Health Centre 

Saturday 9am – 8pm

Sunday

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Interpreting Service

If you require an interpreter for your appointment with the doctor or nurse please advise the receptionist when booking your appointment. This service is provided by telephone and is subject to availability.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.