We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Please download our complaints leaflet that details how to make a formal complaint. Or alternatively copies are available at our reception desk.

Complaints which cannot be resolved locally can contact NHS England using the details below.

NHS England PO Box 16738 Redditch B97 9PT - Tel: 0300 311 22 33 - email:  

PALS at Brent Ealing Harrow Hillingdon   will be dealing with all comments and complaints

020 8795 6459 -

Postal address:

Brent, Ealing, Harrow & Hillingdon Clinical Commissioning Groups

Wembley Centre for Health and Care

116 Chaplin Road




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